W Aspen

The location was ideal, the views from the roof deck were incredible and food was great. The proximity to the supermarket was really convenient as was the shuttle service to and from the airport. But most of all, the service was amazing. Every member of the staff was courteous, helpful and upbeat. Many members of the staff remembered our names and our preferences after a first encounter. We had had a very tough travel experience getting to Aspen (no fault of the hotel) and the woman who checked us in arranged a welcome basket to make us feel better. The concierge had great recommendations and Diego (the customer experience manager) took pride in his ability to secure restaurant reservations anywhere in Aspen. We look forward to going back.

The staff are exceptional across the board, especially Seth Pederson & Stephanie White, who went way over & above to make our stay special, and to accommodate some special birthday plans I had for my wife (custom flower arrangement, chocolate covered strawberries, a special bottle of her favorite wine, etc.). Shantal was also always willing to brew me fresh coffee early morning when I got up to work a bit before my family. The location is excellent within town, and the car service was so easy and convenient! We will definitely stay there again each time we are in town.

Location, Roof top

hotel was too clean,all staff were helpful

beautiful location and all the employees where excellent the whole time